Contact 2 resolves rental car confusion for St. Louis woman


ST. LOUIS — A St. Louis girl claimed an mistake with a rental car business led to a significant pending transaction on her financial institution statement. When she couldn’t solve the concern on her have, she reached out to FOX 2’s Speak to 2 staff.

The lady, who questioned to be identified only as Eboni, reported she went to the AVIS motor vehicle rental large amount across from St. Louis Lambert Intercontinental Airport ahead of getting a excursion out of city.

“I just required a motor vehicle for the working day. We had been heading to get the kids to Kansas Town for one working day for spring crack.” Claimed Eboni.

Eboni stated AVIS’ pcs have been down when she picked up the car or truck. She stuffed out the paperwork by hand, bought the car or truck, and proceeded to KC. When she returned the automobile the upcoming working day, she suggests AVIS’ laptop program still wasn’t functioning.

“I mentioned, can I occur back Monday to get my receipt and they claimed Okay. I arrived back again Monday following do the job. I bought my receipt where it was checked in, and that was that.” Added Eboni.

Turns out that was not the conclusion of it. Eboni suggests she found something alarming on her lender assertion.

“I saw I had a $400 pending transaction. When I went to AVIS on April 5, they mentioned, ‘We present the motor vehicle has not been returned.’ I reported, ‘The car or truck has been returned. Here is the receipt,’” Eboni recalled.

She explained a letter from AVIS go through, in portion: “According to our documents, this auto had not been returned.”

With her annoyance mounting, Eboni arrived at out to the Speak to 2 workforce.

“I nevertheless never have an reply from AVIS. Another person was intended to call me back, and I’m still waiting around on the callback,” she reported.

FOX 2 contacted Avis, shared Eboni’s story, and requested the company to critique her scenario. A consultant responded declaring: “Thank you for bringing this subject to our consideration. Following examining the rental transaction, it was apparent that we produced an error. Avis Spending plan Team connected with the shopper immediately to tackle the issue, which has been settled.”

“A pair of days right after we spoke, they achieved out and apologized for the problems I was getting,” said Eboni.

She claimed AVIS told her the situation was the outcome of two tickets getting opened on her account. A single of them was not closed out.

“They apologized. They credited me back for the rental and gave me an extra $100,” explained Eboni. “I don’t know what all was stated, but you all undoubtedly moved quickly. I couldn’t get wherever. I recognize it. Thank you so a lot. I’m very appreciative. Thank you!”

You’re welcome, Eboni. A fast fix on the highway to one more resolution.


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