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Kia’s dealership network will now have entry to a extra present day, tech-based mostly assistance lane platform by using a partnership with Affinitiv, a software package company specializing in automotive remedies.
The new electronic platform, referred to as Supreme Support Lane, will aid Kia sellers simplify the service lane approach, prioritize effectiveness and profitability as properly as preserve the customer linked all over the provider working experience.
Company supervisors will be able to leverage the software to assign the appropriate technician to each job and preserve tighter handle above the time used on person appointments. It will also help in standardizing the motor vehicle inspection course of action and allocating the correct billable hrs to just about every fix order.
The digital answer also aligns the provider side of the dealership with consumers’ demand from customers for a lot more transparency through motor vehicle inspections and providers as very well as the motivation to interact much more in a digital natural environment.
Buyers will be ready to e book service appointments on line with smartphones or handheld products and converse instantly with the support manager or technician about textual content. The dealership can also interact with the appointment-location software applying a desktop world wide web software.
Following the car or truck inspection, a electronic diagnostic report will be despatched directly to the customer’s smartphone. The client can then evaluation and approve assistance tips directly from the phone.
Digitizing the company knowledge also will enable Kia dealers entice and keep youthful talent as numerous candidates that enter the workforce are accustomed to employing engineering-based instruments.
Supreme Service Lane is a remedy that Affinitiv tailored for Kia’s precise desires.
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