Clerical error leads to rental car nightmare for frequent flier


SARASOTA, Fla. — A Sarasota few achieved out to Taking Motion reporter Jackie Callaway right after the motor vehicle rental enterprise they’ve applied for a long time noted their rented SUV missing times just after they dropped it off. The pair reported Nationwide Car Rental informed them it could be noted as stolen.

Regular flier Amy Hullinger estimated she made use of Countrywide Motor vehicle Rental hundreds of instances about the decades. She’s a card-carrying member of the company’s loyalty club.

Hullinger, from Sarasota, said she hardly ever had any trouble with her rentals till recently.

She and her spouse, both equally avid golfers, took off for Arizona to watch the Phoenix Open in February. They rented a BMW SUV at the airport and returned it on Valentine’s Working day.

“We even talked to the person. She explained all the things is wonderful. She scanned the code on the car or truck and we believed every little thing was high-quality,” mentioned Hullinger, who rushed off to capture her airplane with out obtaining a receipt.

She acquired an electronic mail from Nationwide Motor vehicle Rental times later that said the vehicle was overdue. They requested rapid motion from Hullinger.

“I am considering, not only am I going to get billed for additional days, but now I am accountable for getting this vehicle,” Hullinger mentioned.

She claimed calls to the Phoenix Airport locale and the company places of work did not repair the problem. She recounted 1 individual telling her, “if you never return this motor vehicle, you could have a sheriff at your doorway. We could be reporting it stolen.”

Purchaser advocate Christopher Elliott advises vacationers to allow added time to document a vehicle’s return. Acquire photographs, and really don’t rely on the enterprise to electronic mail a receipt.

Just after a 7 days with no progress, Hullinger arrived at out to Callaway, who contacted Nationwide Vehicle Rental’s corporate workplace, Business Holdings.

A working day later on, the organization called Hullinger, apologized and purchased a comprehensive refund.

Then Company Holdings despatched an e mail to ABC Action Information that said. “….We apologize for the miscommunication in this subject. We reached out to our consumer in this scenario to work this out right and have taken care of all charges connected with this rental.”

The $324 in rental charges appeared as a credit rating on Hullinger’s credit history card inside of a 7 days.

She mentioned Countrywide Automobile Rental informed her a single of its workers designed an mistake when they checked out the motor vehicle, so its return did not surface in their method. Yet another purpose it can be clever to just take photos of the motor vehicle on return so show you shipped it in fantastic ailment.


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